Policies & FAQ
Advanced appointment scheduling is advised, and all scheduling is done online. Please allow 12 hours to respond to your request. If your request cannot be accommodated, an alternate time will be suggested.
CANCELLATION POLICY: If any appointment is cancelled with less than 24 hours’ notice a deposit of 50% of the total services that were cancelled is due. This amount will be collected prior to being able to book any future appointments. Anyone who “no-show’s” an appointment will not be able to re-book without paying for their appointment in full UPFRONT. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I will then determine if there is enough time remaining to start your services and you will be responsible for the “full” session fee. Out of respect and consideration for me and other customers, please plan accordingly and be on time.
If you are not feeling well, please be courteous and reschedule your appointment. This protects my health and the health of other guest. If you come in sick, you will asked to reschedule and sent home. The following illnesses will be rescheduled: cold, flu, cold sores, open cuts or wounds, persistent coughs and any other contagious illness. All policies are strictly enforced, No exceptions.
To preserve the tranquility of the spa area, we respectfully request that mobile telephones be silenced upon entering
1. What are the benefits of massage?
- Helps to improve and increase systemic circulation throughout the body
- Helps to deliver oxygen and nutrients to the cells
- Increases lymphatic flow that helps to remove toxins from the body
- Increases venous flow towards the heart
- Reduces stress by relaxing muscles
- Stimulates the parasympathetic nervous system, the part of the nervous system responsible for bringing the body to a state of relaxation
- Increases serotonin and dopamine levels in the brain, hormones responsible for regulating moods i.e. great for alleviating depression
- Increases range of motion in joints
2. When is massage contraindicated?
By law, massage should not be performed during:
- High fever as it can exacerbate the condition
- A cause of pain whether locally or throughout the body is unknown
- Areas of recent strains or sprains
- Consumption of heavy alcohol or drug abuse
- First trimester of pregnancy
- Areas of DVT or thrombosis
3. How should I prepare for a session?
In preparation for the session, it is recommended that you do not arrive on an empty stomach nor should you have a meal immediately before your massage. A good measure is to have your meal at least 1-1/2 hour to 2 hours before the session to allow for proper digestion. It is also encouraged that you arrive at least 10 minutes before the session to allow for any questions or concerns to be discussed. This also allows for you to enjoy to the full 60 minutes of the hands-on portion of the session.
4. What should I expect in a session?
During a full-body massage session, professional massage cream/oil is used on the unclothed body. Underwear is optional, You will be lying between sheets and properly draped for warmth, comfort, and privacy. However, for chair massage, you may remained fully clothed.
5. What is the protocol on gratuity/tipping?
Gratuity is optional, however, if client is inclined to give a tip in addition to the cost of the session, the client may give any additional amount desired. Gratuity is always very much appreciated!
6. Why is it recommended to drink water after a session? How much water should I drink?
During the massage, particularly after deep tissue work, when accumulated toxins have been released, water will help to facilitate the flushing out of toxins as well as hydrate the body. The recommended amount of water varies from person to person as everyone’s body weight and mass differs. However, after a massage session, it is encouraged to consume more water than usual to encourage continued detoxification and lubrication for your internal body.
7. Is it normal to feel sore the next day after massage, particularly after deep tissue work?
It is quite normal to feel sore in the area in which deeper focused technique was applied to during the session. The soreness is due to sustained pressure to the deeper tissue layers which assists in the break up and release of toxins and allows for blood, oxygen, and nutrients to better circulate and flow through the area that was restricted. However, I try to deter that effect with the usage of Arnica blended oil
8. What Are The Benefits Of Facials?
Facials deep cleanse the skins pores, reduce their size, remove dead skin and reveal smoother even toned skin.
9. Why is it so important to have a regular facial, and how often should I have one?
Being pro-active and looking after your skin is the best way to slow down signs of aging, and to keep your skin clear, healthy and nourished. Having a monthly facial, performed by a professional, addresses skin concerns and anti-aging, and it promotes long-term healthy skin.
10. Will my skin look red afterwards?
After most facials, your skin will be radiant and healthy. However, if your skin is sensitive, it may appear a little pink following microdermabrasion, a chemical peel, and extractions. None of these treatments require downtime.
11. Can I wear makeup after my facial?
Ideally, I’d prefer that you allow your skin to continue to absorb the nutrients and hydration without makeup. However, putting on makeup after will not harm your facial.
12. Do you do facials for men?
Yes. In fact, more men are booking facials. All of my facials and treatments work well for men.
13. Do I need to remove my makeup?
No, I’ll do that for you. Just relax, close your eyes and let me look after you.
14. By Whom Is A Facial Done?
Facials are always done by estheticians. We are qualified to understand the requirements for every skin type.
15. When Do Results Start Showing?
Immediately. As soon as you are done with your facial, you will be pleasantly surprised to notice smaller, almost invisible pores, an even smooth and radiant skin tone and supple hydrated younger looking skin.
16. Can People With Sensitive Skin Get Facials?
Of course yes! In fact they need facials the most. Debris and oils in the deepest layers of sensitive skinned people can cause havoc if not cleared out with the help of facials. People with sensitive skin report fewer breakouts after facials.
17. Whats the difference between waxing and shaving?
Waxing provides smoother and longer lasting results by removing the hair from the root, whereas shaving cuts the hair right below the skin’s surface, causing a prickly feel days after shaving. Waxing is also healthier because it provides a physical exfoliation, removing lifeless surface cells. In other words, waxing will give you the smoothest skin – and the smoothest experience.
18. How long should I wait after shaving to get a Brazilian Wax or a first wax in general?
If you have never waxed before and have a big event coming up, such as your wedding, a vacation with your partner, etc., I would not recommend getting your first ever wax a couple of days before you go. Plan ahead and try to get in at least two (2) waxes before you leave. This way, the first wax, which will be the more uncomfortable one, is out of the way. After your second wax, the results will be better and you won’t be uncomfortable for your special event
19. When can’t I wax?
I cannot wax you if you fall under any of the following categories:
- You are using any Retinol products i.e. Retin A, Renova etc. on your bikini line or brow area.
- You are using Accutane.
- You have any kind of sunburn, laser burn, pustules, or breakouts on the area to be waxed.
- You are diabetic: however, we can wax you if you supply a doctor’s note saying it’s okay for you to wax.
- If your bottom or other private parts are not clean (tmi?) they are not sanitary and based on the situation it is at my discretion whether to continue the service or send you to the loo with a wet wipe.
I ask that you discreetly disclose any and all medical conditions you have before I wax you, especially any STDs. Also, please, please freshen up before your appointment.
How to Prepare for Your Brazilian Bikini Wax
- please shower before your appointment. (in a pinch, wet wipes are a lifesaver!)
- hair must be a quarter of an inch (about 10-14 days of growth) to adhere correctly to the wax.
- resist the urge to shave between sessions. Shaving chafes the skin and creates sharper, coarser hair!
- gently exfoliate the night before or take a warm bath to prep the skin before your wax. Having a warm bath or shower before your wax can soften your skin allowing for easier hair removal. I also recommend exfoliation the night before as this removes dead skin build up around and in the follicle again aiding in easier and more thorough removal. I suggest gently dry brushing OR using a gentle exfoliating scrub or acne cleanser.
- chill. Come to your appointment as relaxed as you can. Like a lot of things in life, the anticipation is often worse than the actual event. Don’t listen to friends who tell you their waxing horror stories. They don’t come to me! Youtube videos and movie scenes with screaming ninnies will only make your nerves worse. This is your experience and I want it to be a good one!!
- take a deep breath. I often ask clients to take a few deep breaths and to try to relax their muscles once they get on the waxing table. Don’t worry—it really doesn’t hurt that much. I won’t do anything to traumatize you!
- know that it gets better. First timers don’t know what to expect. My advice is to acknowledge that the first one will be the most uncomfortable, especially if you’ve been shaving prior to it. However, it doesn’t have to be the worst thing you’ve ever done. Most of the time, people leave the room pleasantly relieved that the wax wasn’t nearly as bad as they expected. Every wax after the first one gets easier, especially when your hair starts growing in finer and we weaken that horrid follicle!
- medicate if you must. If you’re concerned about the potential for pain, take a couple of advil 20 minutes before your appointment. Some clients feel this takes the edge off.
- remember, it will be over before you know it. Being fuzz-free is so worth a couple minutes of discomfort!